Billing Frequently Asked Questions
What are your hours and how can I contact you?
The billing department is open Monday - Friday from 8 a.m. – 5:00 p.m. We can be reached by telephone at 731-668-3042 ext. 313.
Can I pay my bill online?
Yes, you can. At signup you will be issued a user name and password which will allow you to access your account online. If you are an existing customer, click on the Account link in the upper right hand corner of the site or click here.
How will I receive my bill?
Rural Connect prefers to do all billing via email. Since we are an Internet and email provider, we find this to be the easiest and most effective way to keep our overhead down. Each Rural Connect account includes one email account. However, you may use ANY email address you would like to receive our monthly invoices/sales receipts.
We can also bill you via the US Postal Service for an additional 3.00 processing fee per month. Invoices will be sent out monthly on or near the 25th.
Customers who are set-up with automatic payments will receive a reminder email on or about the 25th of each month.
When is my bill due?
All bills are due on the 1st of the month.
How can I pay my bill?
• Check or money order payments are accepted via mail or can be brought into the Rural Connect office.
• Payment can be made over the telephone with a debit or credit card or checking account.
• Auto pay, using a debit or credit card, or checking account can be set-up to automatically process your payment on the 1st of each month..
• Online Bill Pay is available here.
If your check or EFT is returned to us by your bank for any reason, a $15 fee will be added to your account. This fee must be paid via cash, money order or credit card. If you would like to set-up auto-pay or an EFT draft, please contact our billing department.
Is there any additional charge to make a payment over the phone, use auto pay or EFT?
No.
What happens if I am late on my payment?
After the 5th of the month, a 5.00 late fee is added. If still unpaid after the 10th, the service will be suspended and a reactivation fee of 10.00 is charged. The account will remain suspended until the full account balance and applicable late fees are paid.
What if I need to change the email address where I receive my monthly invoices?
If at any time you need to update any information, please contact our billing department either by email or phone. For your protection, we require identification verification before changes are applied.
Is there a fee for canceling my account?
There is a $250 fee for canceling services if you are canceling before your contract term length is over. In order to cancel your service, we require that you notify us at least 10 days prior to your desired cancellation date. We do not pro-rate our services, so if you have paid for service for the month, or are already into your new service period and need to remit payment, the entire balance is due.